Patient Care at Solomon Eye Associates
Admittedly, what I'll say is it starts from just creating and starting the process through making a phone call. We have a wonderful team that is able to receive your information, provide it to my clinical team, then offer certain surgical techniques. In many respects people hear LASIK, and it's just like branded for Kleenex. These are just one way to make a person see well without depending on glasses as much as they previously did. At the base, what we're really talking about is precision. We have a good team that's going to be able to take necessary information to one, decide whether or not you are a candidate.
We then further that evaluation through very precise, detailed clinical examinations, diagnostic tools, and then we'll put you under the microscope and make sure then looking directly at your eye, is there anything else that may make you somebody who's not going to achieve the goal that you're trying to ultimately end up with? If that is indeed the case, then we're not going to necessarily schedule you for surgery. But, for the lucky few who we find really do achieve what they want, we want to make sure that you get that goal and we are very, very good at doing that.
Great service and clear communication and explanations on procedures and pricing. Staff is highly knowledgeable, attentive, and professional. Great customer service all around.
I arrived on time but wasn’t told the doctor was running late. Very irritating be waiting and not knowing why. The technician that took me back was very pleasant and apologized for the fact I had waited so long. She was extremely efficient and positive. Dr. Nancy D explained her tardiness and told me she had let her fellow workers know but no one relayed to me. I admit I was very irritated at first but knowing what happened I would have been more understanding.
Excellent service
EDIT 6/11/2026: I ended up speaking with Rebecca, making an appointment to see Dr. Solomon on Friday, June 5 at 10 AM. I didn't get taken back until 10:38, but then the service was really excellent. The tech was great, she was warm, comforting and answered my questions. Dr. Solomon was also incredibly kind, patient, and thorough. He even tried to get me help with other doctors in other fields. It turns out my optic nerve is just fine and my kerotoconus is well managed. This experience made up for the call center communication. I'll be going back for my check up in 6 months. Just minus one for the really long wait.-------------------Got referred here for a thinning optic nerve and keracotonus. The person on the phone couldn't even pronounce my eye issue "kokokonous? kokonus? coconos?" I was then informed, despite the massive dedication on their website to my specific eye disease, that they could not help with keracotonus or my optic nerve, could only do an eye exam and would refer me "out to retina" - I had to ask to speak to a manager to find out what that meant. I wish they would train staff before they release them onto the public because this makes the actual professionals at the practice lose credibility.
Dr. Solomon and his team talks you through everything from the beginning to the end. Even when you have your follow ups. I find he does have humor as well as being there to help you as you are very much nervous. I can see clearly now the clouds are gone. (smiles)
775
Total Reviews
4.9
Average Rating